Terms and Conditions
General Release of Liability
Vin de Vie LLC disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside Vin de Vie’s control. Vin de Vie LLC acts in good faith, and cannot be held responsible for any agent, winery, guide, restaurant or any other person’s or company’s acts, defaults or delays. Vin de Vie LLC reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. Passengers are obligated to follow the directions of the guides regarding safety and regulations.
Tour Cancellations & Alternative Transportation
We will never cancel our tours for lack of participation*. Tours will be cancelled only due to circumstances outside of our control, such as severe weather, illness, injury or if the vehicle is rendered inoperable**. In the event of a tour cancellation, you will be fully refunded and we will offer a 25% discount on your next booking.
*Though we will not cancel due to lack of participation, tours with fewer than three passengers confirmed will be conducted in a private vehicle, not the Vin de Vie bus. You will have the option to cancel at no penalty if you do not wish to be transported in a private vehicle.
**If our vehicle is rendered inoperable, we will make every effort to secure an alternative form of transportation to conduct the group, rather than cancelling the tour. You will have the option to cancel at no penalty if you do not wish to be transported in an alternate vehicle.
Payment Requirements and Cancellation Policy
Deposits are due at time of booking. If you are booking online, you are required to make deposit online. If you would prefer, you may call to make your reservation and give your credit card information over the phone. Once deposit has been made, you will be emailed an invoice outlining total amount due at final payment. You will be able to make payments to this invoice by clicking on the link or calling 512-766-2843.
Per person deposit of $25 is non-refundable and is due at time of booking. Space will not be considered confirmed on any date until deposit has been paid.
Full payment is required for bookings within two weeks and is 50% refundable until one week prior.
Cancellation within one week of departure will be refunded 25% of tour cost.
No refunds will be issued within three days of booking.
If there are fewer than three passengers booked on your tour date and you do not wish to be transported in the Mini Vie (Toyota Prius) you may cancel at no penalty. If there are fewer than three passengers booked, but you wish to be transported in the Vin de Vie bus, you may pay a fuel surcharge of $75 and we will take you in the bus.
Group Deposit of 25% of anticipated total cost is due at time of booking and is non-refundable.
Full payment for private group tours is due within one month of departure and is non-refundable.
To Cancel Your Reservation
If you must cancel, please notify Hill Country Vin de Vie as quickly as possible to avoid higher cancellation penalties. Please call 512-766-2843 to cancel reservation. Once your space has been cancelled you will receive confirmation of cancellation including an advisement of the penalties incurred. Do not email cancellation requests.
Code of Conduct
All passengers are expected to conduct themselves in a considerate manner. Though we encourage everyone to fully enjoy themselves, we ask that you are respectful to your fellow tour guests, as well as the wineries and their staff. If your behavior is inappropriate, you will be asked to rectify it. If you do not do so, you will be asked to remain on the bus or the tour director will arrange transport for you back to your pickup location at your expense.
You are responsible for monitoring your consumption while on tour. Vin de Vie LLC will not be held liable for injuries or loss of property due to intoxication of the participant. Secondly, any damage to the vehicle or winery resulting from intoxication, including release of bodily fluids in the bus or winery, will result in the passenger covering the costs to repair or clean the damaged area. Finally, Vin de Vie LLC will not be held liable for any action resulting harm to yourself or another resulting from driving while over the legal limit. We encourage you to seek an alternate route home if you are above the legal driving limit. The guide will be happy to assist you in getting a taxi or uber home if you so require.
Arrival & Departure
All passengers are required to be at the meetup location by the listed start time. Passengers who have not arrived by the time the tour is ready depart will not be issued a refund.
All passengers are required to sign a liability waiver before beginning the tour.
Age and Alcohol Restrictions
All passengers must be at least 21 years of age to participate, regardless of parental permission to consume.
Passengers are not permitted to bring any alcohol not purchased during the tour onto the bus. Wine purchased at the wineries during the tour will be permitted onto the bus.
You may not consider any special request or accommodation confirmed until you have received said confirmation in writing. If you have not received said written confirmation, it will not be considered confirmed.
If you are not satisfied in any way with any portion of the process from booking to tour completion, we kindly ask that you bring it to our attention. You may call 512-766-2843 or email firstname.lastname@example.org and we will do everything in our power to rectify your complaint.